Help - Computer and Technical

Saving / Downloading BigBlueButton (BBB) Recordings

There is a way to save the BigBlueButton virtual classroom recordings, but the chat and polls are not included in the recording.  Here is how you can save the parts.

How does the Virtual Classroom work?

Find out how the Virtual Classroom makes it easier for you to learn and interact.

How do I change my email address in the Bowen EHS Member Center?

To change your email address in the Bowen EHS Member Center, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the email address you would like to use to access your courses and/or Premium Membership resources. We recommend using a personal email address as may company email filters will not allow our automatic emails to reach you.

Connecting to the Virtual Classroom

We use BigBlueButton for our live online classroom. To access the classroom, simply use one of the listed web browsers with your device or computer.  See the details below.

Troubleshooting the Virtual Classroom

If you cannot hear or are experiencing audio or connectivity issues, please read on.

How do I update my device for the Virtual Classroom?

BigBlueButton, our virtual classroom solution, is browser-based. You do not have to download any extra updates. All you have to do is keep your device and web browser updated.

Getting Answers with Study Sessions

Study Sessions are a great way to get live help from a certified instructor in a virtual classroom. They are also recorded and logged so that you can find the topics you're looking for.

Working with Forums

Forum discussions are a great way to have an online conversation. Here's how they work in the Member Center.

How do I get my certificate for a course or webinar?

Certificates are emailed to you once you complete the required work for your course or webinar. It may take 10-15 minutes to arrive in your inbox.