Help Center

Troubles connecting to the Virtual Classroom?  Read on for help.

clockIf you would like to see class times in your local timezone, you can. After you change the setting your profile, all times in the Member Center will be in your local time.

You can watch recordings on any device supported in the Connecting to the Virtual Classroom article by streaming them through the Member Center. Users with Windows and Mac computers (OS X 10.8+) can also save the recordings and watch them offline.

The steps:

  1. Check to see that Electa is installed on the device you want to use. See the Connecting to the Virtual Classroom article to install and use.
  2. Navigate to your course or the appropriate place in the Member Center where the recordings are posted.
  3. Click the Play button to stream on any device or the Download button to download the recordings onto a Windows or Mac machine. (Screen snip below)

view recording buttons

It is easiest to rename the downloaded files right away so you know what you downloaded. You may also want to organize them in a folder right away for easy access.

The Member Center requires a web browser(i.e. Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, etc.)  that can handle web standards and Javascript well. The best results come from using an up-to-date browser.  The Virtual Classroom requirements are a little more strict.

This also applies to entering in your homework.

Here are the steps to subscribe, unsubscribe or check your subscription status.

We use Electa for our live online classroom. To access the classroom, you'll need to install a small plugin onto the computer or device you plan to use.  Just follow the instructions below.

You want to do this if you want to see the solutions to the Study Questions (Free Membership). Everyone qualifies for the Free Membership. Just follow the instructions below to get started.

If you have enrolled in a course or have Premium Membership, you already have access to the Member Center. Use the username and password that you already use.
This article mainly applies to Windows based machines.

Can't start the Virtual Classroom? Sometimes antivirus and antimalware programs, applications, or tools prevent Electa, the Virtual Classroom plugin, or Java from starting. You will usually see an error message stating that Java or Electa failed to start.  If you see an error message that includes the words "connection" or "connect", please see Testing and Troubleshooting the Virtual Classroom.


Because so many antimalware tools and applications exist, we cannot outline how to work with all of them.  We can give you the general guidelines of how to allow Electa and Java to work.

First, find out what antivrus or antimalware tools are on your machine.  If you're not sure, most tools have an icon that lives down in the lower right of the screen near the clock.  You may have to click the "hidden icons" button to see them.

  1.  Allow the program. If you have a message saying that Electa or Java has been blocked, please click the allow button that usually is included in the message.
  2. Search the help documentation for "allow".  Most programs and tools willl let you know how to allow Electa and Java to run.  Most likely this will be in a "web browser" or "internet" category inside the help.Folow the instructions.


Temporarily allow programs

Many antivirus tools have an "install" mode where they let programs install or run for a certain amount of time.

Manually start Electa

  1. Go into the Virtual Classroom as you normally would through the Member Center. Once you get to the 
  2. Click the Need Help ? button. (Circled in red.)
    java disabled start
  3. You should see a Start Session button appear. Click that button (circled in red).  If you think your plugin is out of date or if you need to install the plugin, click the Install the Virtual Room Plug-in link.
    java disabled start session
  4. Choose your application by highlighting Electa Live __ Virtual Room (red arrow) and then clicking OK (red circle)
    java disabled choose app

Electa should start.

'Twas the night before the exam, and all through his home,
The only creature stirring was the IH reading his tome.
His TLV® book was spread open wide,
and he was bent over a calculator trying to decide...
"What was that equation for radiation activity decay?
I do hope they won't ask that question today!"

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